What is the one thing you can change in your organisation or personal life that could have a huge positive impact?
These are example of norm changes that had a huge lasting impact –
Washing hands in a hospital
Wheels in a suitcase (imagine carrying a suitcase now!)
Remove late fees on DVD rentals (how Netflix started!)
Wikipedia – culture of working together for no individual reward
While it can be easy to identify a norm change the hard part is to implement it.
Many organisations are resistant to change no matter the benefits of the change. People’s careers and power have been built on the status quo so anything that threatens their power and status will be resisted even if the company then goes out of business (BlackBerry, Kodak, BlockBuster).
Successful International Project Management 